“I am writing this letter to say "Thank You" for sending me a true "Professional" to examine my garage door problem and believe it or not, to fix it (better than it was when first installed by Sears), and do it before he quit for the evening. Yes, I must applaud this Professional, by the name of "Ken" (sorry I do not know his last name), for the manner in which he presented himself at our door, his concern to examine our problem and to ease my fear on the cost to correct this problem of mine. Truly, he was a "God send". He said; "Let me see the problem." Upon examining the "Problem", he informed me that he could correct it before he departed. further, that the cost would be reflected in the service call fee.
To make this story short, Your worker, "Ken", fixed my garage door problem to where it works better now, than when installed by "Sears". Yes, this Professional of yours "Ken", did an excellent job for my home and for my pocketbook. I am retired more than 28 years and in my mid 70's. My retirement is small and I was envisioning a catastrophic hole in my wallet to fix this problem of mine. "Ken", truly put "Customer Satisfaction" behind your company's name and that I respect very much.
I have made a special file with your company's information on it, and when/should the time present itself to where I need a total garage door replacement, I need look no further than my folder for your company. Please understand that I would not hesitate to recommend your organization to anyone (Family or Friend) because any organization that professionally provides satisfactory service to a potential customer and not just look to make a "Big Sale", is a honorable company. Your organization exemplifies the phrase "Excellence in Service". Thank you very much for "Making my Day". May God Bless you and continually grow your business.”