8/07/14 by Rock B.
"Many people like to write and complain about stuff. This is the opposite. Your company held our doors for months while we got around to cleaning out garage space. I was not present for the installation, but my doors work smoothly and look great. They even were able to utilize an old electric motor for the door on one side and that works fine. Thanks for a great job."
8/08/12 by Bette Ann T.
"Just a note to let you know how courteous Tim was on Wednesday, August 8th when he installed my garage door in Manorville. People are so quick to complain and short on praise - he has my praise."
EXCELLENCE IN SERVICE
3/13/12 by Joseph O., East Northport
"I am writing this letter to say "Thank You" for sending me a true "Professional" to examine my garage door problem and believe it or not, to fix it (better than it was when first installed by Sears), and do it before he quit for the evening. Yes, I must applaud this Professional, by the name of "Ken" (sorry I do not know his last name), for the manner in which he presented himself at our door, his concern to examine our problem and to ease my fear on the cost to correct this problem of mine. Truly, he was a "God send". He said; "Let me see the problem." Upon examining the "Problem", he informed me that he could correct it before he departed. further, that the cost would be reflected in the service call fee.
To make this story short, Your worker, "Ken", fixed my garage door problem to where it works better now, than when installed by "Sears". Yes, this Professional of yours "Ken", did an excellent job for my home and for my pocketbook. I am retired more than 28 years and in my mid 70's. My retirement is small and I was envisioning a catastrophic hole in my wallet to fix this problem of mine. "Ken", truly put "Customer Satisfaction" behind your company's name and that I respect very much.
I have made a special file with your company's information on it, and when/should the time present itself to where I need a total garage door replacement, I need look no further than my folder for your company. Please understand that I would not hesitate to recommend your organization to anyone (Family or Friend) because any organization that professionally provides satisfactory service to a potential customer and not just look to make a "Big Sale", is a honorable company. Your organization exemplifies the phrase "Excellence in Service". Thank you very much for "Making my Day". May God Bless you and continually grow your business."
A FINE EXPERIENCE
11/04/11 by Richard S., Flushing, NY
"I am taking the time to write this note in regards to a garage door opener I bought at Home Depot and had installed by A Better Door Company of Patchogue Long Island, a company contracted through Home Depot to do the installation. I have owned my house for over 40 years and have had many workers come here to do various jobs over the years. The gentleman sent by A Better Door Co. was one of the best. He was efficient, competent and very skilled. It's been a long time since such good work was done here. Before he left I was instructed on how to program and work the opener. It has worked perfectly every time. I thank Home Depot and A Better Door Co for a fine experience buying and in the installation of this garage door opener."
COURTEOUS AND EFFICIENT SERVICE
11/11/11 by Martin P., Hempstead, NY
"My family and I recently had a garage door installed, which we purchased from Home Depot. The process from purchase to installation was seamless and quite pleasant, (Praise the Lord)!
I would certainly recommend your company, as well as Home Depot, for all home improvement needs. This letter serves as appreciation for your courteous and efficient service.
OUTSTANDING CUSTOMER SERVICE
3/15/12 by Caroline & Charlie H., Shelter Island, NY
"If your company has more men like Tom working for you, you will not have to worry about advertising !!!! Tom is very friendly, respectful, likeable...., and that is just the "tip of the iceberg"...., he knows what he is doing and does a very good job....very efficient !!!!!!.
Tom came to our house on Shelter island around 10:30 AM this morning and was finished about twenty minutes later. He makes sure everything is just right, and explains everything he has done, and what we need to know about keeping the doors clean and free of debris. Tom is an asset to your company !!!"
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